Return & Refund Policy

We strive to ensure that your order arrives in perfect condition and as expected. However, should you find any issue with your purchase from marouchocolate.com, our return and refund policies are as follows:

If your chocolates are damaged, melted, incorrectly shipped, or if you encounter any other problems, please reach out to us at care@marouchocolate.com within three (3) business days of delivery. We regret that we cannot accept returns or process refunds if this window is missed.

If your chocolate is broken but NOT melted or discolored, the bar is still considered to be in good condition for tasting and enjoying. There will be no refund possible. This can happen even though we try to take the utmost care, sorry for the inconvenience.

For any damaged items, please include photographic evidence in your email. This will assist us in determining the best way to resolve the issue. Please note that we can only compensate for damages up to the value of the product.

The following situations fall outside our policy:

• Delivery to an incorrect or incomplete address as provided by the customer.

• Changes to the delivery address after the order has shipped which require package rerouting.

• The product has damaged/melted/discolored post-delivery.

• Delays during shipping that are outside of our control.

If a package is not collected on the courier's first visit or if multiple delivery attempts fail, we regret that a refund will not be possible.

Our products, being perishable agri-food goods, are not subject to the 14-day cooling-off period as per article L221-28 of the French Consumer Code.

If MAROU FRANCE accepts a return due to a visible fault or a discrepancy in the delivered products confirmed by us, the customer will be entitled to either a free replacement or a credit note for future purchases, excluding any form of indemnity or damages.

Upon receipt and inspection of your claim, we will inform you if the refund has been approved. Approved refunds will be processed to the original payment method within thirty (30) business days. Please be aware that any benefits obtained upon purchase will be annulled if a refund is issued.